FAQ CENTRAL
Answers
to the most common questions and technical tips
DOWNLOADS,
TEMPLATES, AND UPDATES
Get
updates to Virtual Drumline software and template files for using
VDL with notation software such as Sibelius or Finale.
TAPSPACE
FORUM
Your good experience with our products
is important to us so we've created a community filled with experts
on Virtual Drumline, music technology, and percussion in general.
This is the best place to search for information pertaining to
your technical problems or inquire with new discussions. This
is by far the web's biggest collection of Virtual Drumline
users - all in one place!
Important:
If you decide to post a question on the forum, be sure to read
the forum
guidelines. You won't receive adequate assistance unless you
follow the simple rules outlined.
VDL:2
REGISTRATION SUPPORT
All registration support for Virtual Drumline 2 is handled directly
through Native Instruments, creators of the Kontakt Player. For
registration support, fill out NI's
Registration Support Form or call their support line in Los
Angeles at: 323-467-2693. Also, be sure to read
Native Instruments' Registration FAQ and Support page.
PHONE
SUPPORT
In addition to our evolving development of Tapspace, we work in
a variety of other music-related activities. As such, we
are not available to offer technical support by telephone. We are, however,
on the forum very frequently each day,
and several other VDL users are frequently there to offer advice.
ORDERING
OR BILLING PROBLEMS
Our webstore is a simple place to shop online. If, however, you
are having problems please read the topics at
this location to learn about possible problems
you may encounter with ordering or payment processing.
TUTORIALS
TERMS AND CONDITIONS
Please click here to
view our terms and conditions. By ordering from the Tapspace
website you are agreeing to these terms.
IMPORTANT
NOTE ABOUT THIRD-PARTY SUPPORT:
We
do not offer official support for third-party products
such as Windows,
Dell, HP, Finale, Soundblaster, Kontakt,
Kompakt, or Sibelius. There are, however, some very helpful resources
on the internet (in addition to our forum)
that can help you with these products.
We
ask that you determine whether your technical issue is pertaining
to our sample library product or your computer setup (including
notation software, soundcard, sampler, etc.). If your question
is pertaining to one of these other devices, we encourage you
to contact the technical support department of that particular
manufacturer.
Check
out these links to make direct contact with various manufacturers:
Official
Finale Forum
Native
Instruments Support (only for registered users of VDL:2 or other
NI products)
Official
Native Instruments Forum
Sibelius
Online Help Center
Online
support for Soundblaster cards
Other
helpful links for learning more on MIDI and Audio:
MusicXP.net
Harmony
Central Forums
Northern
Sounds Forums
BigBlueLounge.com
Sonik
Matter Forums
KVR
Audio Forums
Mac
Music
Thank
you for your cooperation. |
