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» Category: Ordering FAQs  (Go back)

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I’m blocked from using your webstore!
If you have been blocked from our webstore, it is likely that an automatic security feature has been activated from too many failed order attempts, thus blocking your IP address. We do apologize for t...
Can you expedite shipment?
Usually this is not a problem. Our website does not offer expedited shipping options because we can not guarantee expedited shipping will occur on any given day. If you'd like your order to be shipped...
No shipping methods available for non-USA addresses
Currently, our webstore isn't set up to be able to accurately calculate shipping methods or costs to non-USA addresses. We apologize for this inconvenience and are taking steps to make this more funct...
Using Purchase Orders with Tapspace
Schools, music booster organizations, school districts, or dealers may order our products* directly by mail, email, or fax if submitted with an official purchase order (P.O.). If mailing purchase ord...
My order failed. Something about an "AVS mismatch"
If your order is not successfully placed, you may see an error message saying something about an AVS Mismatch. What this probably means is that the billing address you entered on the order does not ma...
Multiple charges appear on credit card statement.
Our webstore payment gateway uses the Address Verification System (AVS) which is an extra security feature to help protect against fraudulent credit card usage. In order for your transaction to be suc...
Can I pay with a credit card "gift card" in the Tapspace webstore?
Our website is setup to prevent fraud with AVS (Address Verification Service) which gathers the billing address entered on the web order,  comparing it against the address on the credit card hold...
I have an APO/FPO address. Can I still order through you directly?
Yes. If you are ordering from Tapspace and have an overseas Military APO/FPO address, you can still purchase the products from us. Actually, shipping to an APO/FPO address is just like shipping within...

 
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