Support for Downloadable Products

I NEVER RECEIVED MY DOWNLOAD LINK

When you order downloadable products from us, an email containing a link to download the product is automatically generated at the successful completion of your order and immediately sent to the email address you specify in your user profile. If you cannot find this email, click here for information. 

I’M BLOCKED FROM USING YOUR WEBSTORE!

If you have been blocked from our webstore, it is likely that an automatic security feature has been activated from too many failed order attempts, thus blocking your IP address. We do apologize for this. Please contact us right away for assistance in removing the block and getting you back up and running. 

MY LINK DOESN’T WORK ANYMORE

Our download links are valid for 72 hours from the time of purchase. It is important that you download your title at your earliest convenience and BACK IT UP. If you were unable to access your computer during the 72-hour validity period, contact us for information on obtaining a link extension.

For a list of other general topics about our downloadable products, click here.