Terms of Use

PAYMENT OPTIONS

SHIPPING, RETURNS, & CANCELLATIONS

AGREEMENT TO THESE TERMS

 

 

 

PAYMENT OPTIONS


Credit Card

We accept Visa, Mastercard, Discover, and American Express. Our website uses the latest standards in secure encryption for placing credit card orders. For security purposes, the billing address you use on our website must exactly match the address where your credit card statement is sent.

PayPal

If you select PayPal as your payment method, you will be brought to the PayPal website where you can complete your payment. Please note that PayPal “eCheck” orders (orders funded by the buyer’s bank account) will take longer to process since we have to wait for the eCheck to clear.

Check/Money Order

When you arrive at the Checkout window, you can choose “Check/Money Order” as the payment method. Follow the instructions just to the right of the payment method options to complete the order process.

School Purchase Orders

Schools and school districts are eligible to use purchase orders for payment. When you arrive at the Checkout window, you can choose “Purchase Order” as the payment method. Follow the instructions just to the right of the payment method options to complete the order process.

International Orders

If you are ordering from outside the United States and your country isn't supported by our shopping cart, you can order manually using our manual ordering form.

 

 

 

SHIPPING, RETURNS, & CANCELLATIONS


Shipping and Delivery Time

Our shipping department ships from Portland, Oregon, USA Monday–Friday (excluding holidays). Orders will typically go out within 1–2 business days.

For shipments within the United States, we offer the following shipping methods:

 

  • USPS - First Class Flat (ETA varies, no tracking info)
  • USPS - Express (1-2 business days*)
  • USPS - Priority (2–3 business days*)
  • UPS - Ground (5–7 business days*)
  • UPS - 3 Day Select
  • UPS - 2nd Day Air

 If you have shipping needs other than what is offered through our website, please call 1-503-288-6080 and we will do our best to accommodate your request.

*Delivery times provided during checkout are estimates only.

Shipment Errors

If your shipment is returned “Undeliverable” due to an address error, we will make reasonable attempts to contact you to resolve it. Omissions or errors in the shipping address provided by the customer will be the customer’s responsibility, and an additional shipping fee may be required. Shipping errors on the part of Tapspace will be resolved as quickly as possible at no additional charge.


Returns/Refunds

If your purchase arrives in a damaged condition, we will replace it at no cost to you provided you contact us within 3 business days. We may ask that you provide proof of the damage in the form of a picture(s).


Musical Instrument Products
We will accept returns for non-defective musical instrument products (e.g., Tap-Off, Rat-Pad, keyboard controllers) provided that you contact us within 10 days of receiving the item to obtain a Return Merchandise Authorization (RMA). You will be required to ship the item back to us at your expense. Provided it is in "like new" condition, we will issue you a full refund. If the item returns damaged or unsellable, the refund will be subject to a 9% fee. Items returned to us without a Return Merchandise Authorization will not be refunded.


Software
We do NOT accept returns on software. It is considered the customer’s responsibility to make sure their computers meet the system requirements of any software product (accessible from the product page of our website). Technical difficulties installing, registering, and/or using the software do not constitute a defective product.

If your purchase arrives in a damaged condition, we will replace it at no cost to you provided you contact us within 3 business days. We may ask that you provide proof of the damage in the form of a picture(s).


Print Music
We do NOT accept returns on non-defective print music. Our website allows for a full investigation of the product, including sample pages, audio files, video performances, setup diagrams, etc. It is considered the customer’s responsibility to make an informed purchase.

If your purchase arrives in a damaged condition, we will replace it at no cost to you provided you contact us within 3 business days. We may ask that you provide proof of the damage in the form of a picture(s).


Downloadable Products
We do NOT provide refunds for downloadable sheet music. If you need assistance obtaining your download (e.g., an expired link), please Contact Us for assistance.


Cancellations

In the event that you need to cancel a recently placed order, please call 1-503-288-6080 immediately. If the item has already shipped, it will be considered the customer’s responsibility to ship it back to us undamaged at the customer’s expense before a full refund will be issued.

 

AGREEMENT TO THESE TERMS

By submitting your order with us, you are agreeing to the terms outlined above. Please be sure you have thoroughly read product specifications prior to purchasing.

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