Support for Sample Libraries
We don't offer technical support over the phone, however registered users of our products are free to submit a support ticket. We generally answer requests within 24-48 business hours. In the meantime, there are a wealth of technical resources via our online FAQ, Forums, and other areas of our website. Please see below for some quick links.
VIRTUAL DRUMLINE (VDL) SUPPORT
I have general questions about what VDL is and whether it’s right for me.
I'm a VDL User and have a question about using it.
Information on software activation or serial numbers.
Information about support with third party items like Finale or Sibelius.
Information about VDL user license (end user license agreement).
If you have thoroughly researched the above resources including the documentation for your library, notation program, or template, and are still needing assistance, please submit a support ticket and we'll get in touch as soon as we can.
ADDITIONAL RESOURCES
Native Instruments Account Login
PROBLEMS ORDERING
If you are having trouble using our webstore, or your account appears to have been blocked for some reason, please contact us for assistance. We apologize for the extra hassle.
