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Software Support

TELEPHONE SUPPORT

We do not offer technical support over the phone. Please submit a support ticket. See below.


VIRTUAL DRUMLINE (VDL) SUPPORT

Downloads and Updates

Activation/Registration Issues

Finale/Sibelius Questions

General Questions

If you have thoroughly researched the above resources including the documentation for your library, notation program, or template, and have determined your issue is specific to your Tapspace product, please submit a support ticket and we'll respond in a reasonable amount of time (usually within 24-48 business hours).


SUBMIT A SUPPORT TICKET

Registered users of our products are free to submit a support ticket. We generally answer requests within 24-48 business hours. In the meantime, there are a wealth of technical resources via our online FAQ, Forums, and other areas of our website. Please see below for some quick links.

 

ADDITIONAL RESOURCES

The official Tapspace Forum

Frequently Asked Questions

Native Instruments Account Login

Native Instruments Product Activation info

Third Party Support

Returns Policy


 

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"WOW!! I’ve finally gotten through my first run through Royal’s book and watched the whole DVD. If there is a Dali Lama among drummers, Murray found him in Royal Hartigan. What a peaceful presence at the kit! His materials and system are very helpful to anyone wanting to improve their 4 limb intuition on the drum set. Tapspace has done an awesome job at packaging this method too. It is a steal at $40! Royal seems to be a true nexus to other drum cultures and philosophies. Thank you for making his work available to the rest of us."